Job Description: Content Distribution Team Leader

Location: Mumbai

Reporting Manager: A senior manager in Operations

The content distribution team leader (CDTL) will be managing a team consisting of product executives
(PE). The CDTL will primarily be responsible for managing all aspects of digital content operations.
They need to ensure timely distribution of Packt’s digital content to various third-party channels.

The CDTL role requires a considerable amount of cooperation and coordination with the various
production teams in the company and also our content partners. Maintaining good communication
and productive cooperation with them is critical to the success of the CDTL role.

The CDTL is a first level line manager role that reports to a senior manager in Operations.

Requirements

. Excellent communication skills
. Ability to collaborate with multiple stakeholders simultaneously
. Plan and schedule work to meet tight deadlines
. Ability to make decisions and solve problems


Goals & Responsibilities

Digital Content Operations

. Prioritize and supervise the creation of content in various file formats as per the established
guidelines and delivery dates.
. Ensure that quality checks are in place and the digital content (files) are fully functional with
no errors before distribution.
. Ensure timely delivery of digital content to various third-party vendors as per the signed
agreement and established protocols.
. Maintain excellent relationship with all third-party vendors.
. Ensuring the team is handling the cover image process smoothly with regular uploads to the
image bank, updating website with the titles that need images, getting images assigned to
books before they enter production, etc.
. Identify opportunities to simplify content creation and delivery by suggesting improvements
in processes and recommending relevant tools for automation.
. Participate and contribute to discussions on book/video management in production team
meetings.
. Ensure that guidelines for all work processes are documented and updated when changes in
processes are introduced.
. Make day to day decisions on all aspects of digital content operations and, if required, seek
feedback from the line manager on the decision.

People Management

. Identify hiring requirements ahead of time, allowing sufficient training time for new recruits,
to meet projected title output.
. Collaborate with the HR department to take decisions on recruitment and interview potential
candidates.
. Take ownership of the job specification and job levels of the PE role.
. Ensure that the PEs are well-trained and update their knowledge and skills as changes are
introduced in the team.
. Manage the performance of the PEs on a daily basis to ensure smooth progress of work,
established processes are followed, and meet the targets.
. Enforce company rules and policies among all team members by ensuring that they are aware
of them. It is also expected that you follow those policies and demonstrate the appropriate
behaviors.
. Conduct performance reviews of team members to discuss KPI results and competencies and
establish career development goals.
. Delegate to staff appropriate responsibilities that would help them develop and improve their
skills.
. Manage the contribution of staff of ideas that get incorporated by the productions teams into
their workflow.

Reporting

The CDTL is expected to produce the following reports:

. Operational Performance: These reports discuss actual execution results against targets,
highlight any problems and identifying remedial actions. These reports and scorecards should
be produced daily, monthly, quarterly, and annually.
. Staff: These reports summarizes the performance of each member of staff and what plans and
actions are in place to deal with any development needs and to ensure that PEs grow in their
roles. These reports should be produced monthly, quarterly, and annually.
. Miscellany: When and if needed, the CDTL may be asked to produce reports about specific
subjects.